Help & FAQ
Signing in
Where do I sign in?
Use the link your program gave you, for example ImmerseEdOGS.com/UVR. Save it as a bookmark. On a phone, use Share → Add to Home Screen.
How do I sign in?
Tap Log in with your Gmail address, then enter your Gmail address and password on the Google page. The first time only, you're asked for your cell phone number. It's optional: tap Update profile to save it, or Cancel to skip. Then tap Enroll me, type the enrollment key your teacher gave you (on paper in class, or by message), and tap Enroll me again.
Google says "access blocked" or won't let me in.
- Use a personal Gmail account. Some school and work Google accounts are blocked by their own administrators.
- Try a private (incognito) window, or another browser.
- Check the date and time on your phone are correct.
I don't have a Gmail account.
Ask your teacher or program. They can create a username and password for you. Then use the username and password boxes on the sign-in page instead of the Google button.
Why do you ask for my cell phone number?
It's optional. We contact you by your Gmail address for now; your number helps your teacher reach you if needed. Only you, your teachers and your program staff can see it.
I lost my enrollment key.
Ask your teacher. Each class group has its own key.
I signed in, but I don't see my courses.
- Make sure you used the same Gmail as last time.
- If this is your first time, you need to enter the enrollment key. Open your program's link again (for example ImmerseEdOGS.com/UVR).
- Still nothing? Your teacher can check your account.
I'm on a shared or library computer.
Use a private (incognito) window, and when you finish, tap your initials in the top corner, then Log out.
Classes, calendar and tutoring
Where are my due dates and tutoring sessions?
On your Dashboard, under Upcoming events, and on the Calendar.
How do I join a tutoring session?
At the session time, tap the event, then tap the meet.google.com link. On a phone or tablet, install the free Google Meet app first. Allow the camera and microphone when asked.
A course disappeared.
Your teacher decides which courses you see and may have changed your list. Ask them.
Can I see the site in my language?
The courses are in English. In Chrome, you can tap Translate to read menus and instructions in another language.
Practice Library
The Practice Library asks me to sign in.
Tap Explore without account to start right away.
Teachers and program staff
After you sign in, open Help in the top menu. It opens the guide for your role, with step-by-step instructions and more answers.
Still need help?
Email [email protected]. Tell us your program (for example UVR), the email you sign in with, and what you see on the screen.